Return and Refund Policy

Cortado SSJ SL SHIPPING POLICY
We process orders within 1–3 business days. Delivery times: Spain 2–5 days, Europe 3–10 days, International 7–15 days. Shipping costs are calculated at checkout.
 

We accept returns within 30 days of delivery. Items must be unused and in original packaging. To request a return, contact us at our e-mail
 

If your item arrives damaged or incorrect, please contact us within 48 hours with photos. You may request a replacement or full refund within 30 days.
 

Refunds are processed within 5–10 business days after receiving and inspecting the returned item.
RETURN & EXCHANGE POLICY
We understand that sometimes things don’t go as planned. If you’re not completely satisfied with your ceramic purchases, our return and exchange policy is here to help. You can initiate a return or exchange within 30 days of receiving your order for a full refund or replacement.   Our goal is to make the return process as easy as possible. Just contact our customer service team, and we’ll guide you through the steps. Your satisfaction is our priority, and we want you to love your Cortado SSJ!